Refund and Returns Policy

1. Refund Policy:
We offer refunds on eligible products within 7 working days of the original purchase date for Domestic Supplies and 15 days for International Supplies. To be eligible for a refund, the following conditions must be met:

• The product must be in its original packaging, unused, and in the same condition as when you received it.
• You must provide proof of purchase, such as a receipt or order confirmation.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 7 working days, depending on your payment provider’s policies.

2. Returns Policy:
We accept returns on eligible products within 7 working days of the original purchase date for Domestic Supplies and 15 days for International Supplies. To be eligible for a return, the following conditions must be met:

• The product must be in its original packaging, unused, and in the same condition as when you received it.
• You must provide proof of purchase, such as a receipt or order confirmation.

To initiate a return, please contact our customer service team at cs@vilodan.com or rahul@vilodan.com to obtain a return authorization (RA) number. Please include the RA number on the return package to ensure timely processing.

3. Non-Returnable and Non-Refundable Items:
Certain products are exempt from being returned or refunded, including:

• Gift cards
• Downloadable software products
• Perishable goods
• Personal care items

4. Shipping Costs:
Shipping costs for returning items are the responsibility of the customer unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid shipping label for the return.

5. Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately at cs@vilodan.com or rahul@vilodan.com to arrange for a replacement or refund.

6. Refund and Returns Process:
To request a refund or initiate a return, please follow these steps:

• Contact our customer service team at [contact email or phone number] to obtain a return authorization (RA) number.
• Pack the item securely in its original packaging, along with the proof of purchase and the RA number.
• Ship the item to the address provided by our customer service team.

7. Contact Us:
If you have any questions or concerns about our refund and returns policy, please contact us at cs@vilodan.com. Our customer service team is available to assist you and ensure a positive shopping experience with TrueAndRooted Food And Wellness.

Note: This refund and returns policy applies only to purchases made through www.trueandrooted.com. If you purchased our products from a third-party retailer, please refer to their refund and returns policy.